Legal Lexicon

Official Operations

Definition and Delineation of the Term ‘Amtsbetrieb’ (Official Operations)

The term ‘Amtsbetrieb’ in German law refers to the regular operational service of a public authority, a court, or another governmental organization, which is conducted in accordance with legal and internal administrative regulations. ‘Amtsbetrieb’ encompasses all activities performed as part of the public mandate, including the management of files and procedures, the issuance of administrative acts, and the implementation of legal provisions.

Distinction from Private Law Actions

Unlike private law activities, authorities always act in a sovereign capacity within the scope of ‘Amtsbetrieb.’ The relevant legal foundations are the laws on administrative procedures (e.g., the Federal and State Administrative Procedure Acts — VwVfG) as well as applicable special laws. Private law transactions, such as purchasing office supplies, do not constitute ‘Amtsbetrieb’ but rather fiscal actions. This clear legal distinction is particularly relevant in terms of liability law and official liability (Art. 34 Basic Law, § 839 BGB).

Legal Framework of Amtsbetrieb

Statutory Foundations

The legal framework for ‘Amtsbetrieb’ is determined by a multitude of laws, ordinances, and administrative regulations. The following are among its key legal bases:

  • Basic Law (Grundgesetz, GG): Art. 20 sec. 3 (Binding of the administration to law and justice)
  • Administrative Procedure Act (VwVfG): Regulates administrative proceedings, the involvement of third parties, and the issuance of administrative acts
  • Civil Service Law Provisions: Determine the rights and duties of administrative staff
  • Special Laws: Depending on the authority’s area of responsibility (e.g., Social Code, School Acts)

Public Administration and Amtsbetrieb

‘Amtsbetrieb’ is characteristic of the public administration sector. Administrative acts, public law contracts, and other administrative directives are carried out in the context of ‘Amtsbetrieb.’ The administration always acts on behalf of the state and within the scope of its legal competence.

Courts and Judiciary

In the field of administration of justice, especially in courts, ‘Amtsbetrieb’ refers to all judicial procedural steps carried out as part of regular operations. This includes summonses, delivery of judgments, file management, and the enforcement of judicial decisions.

Principles and Duties in Amtsbetrieb

Principle of Legality

A central principle of ‘Amtsbetrieb’ is the principle of legality, which obliges the administration to comply with and implement statutory requirements. Authorities may only act on a legal basis; their actions must be legitimate and proportionate.

Neutrality and Impartiality

The duty to maintain neutrality and impartiality must be upheld in ‘Amtsbetrieb.’ Decisions must not be made arbitrarily and must always be based on objective standards.

Record-keeping and Documentation Duty

An essential component of ‘Amtsbetrieb’ is the duty to maintain proper records. All processes, decisions, and discussions must be documented and preserved in a traceable manner. The aim is to ensure transparency and traceability of administrative actions.

Liability Issues and Official Liability

Official Liability Circumstances

Within the context of ‘Amtsbetrieb,’ errors or breaches of duty may occur. The state is liable for damages caused by civil servants or other employees in the course of ‘Amtsbetrieb’ (§ 839 BGB in conjunction with Art. 34 GG). A prerequisite is that the damage occurred ‘in the exercise of official authority.’

Personal Liability and Recourse

In certain cases, the authority may seek recourse against the acting employee, such as in cases of intentional or grossly negligent damage. Detailed distinctions are made in accordance with civil service law provisions and administrative court jurisprudence.

Regular and Exceptional Circumstances in Amtsbetrieb

Disruptions and Interruption of Amtsbetrieb

Unforeseen disruptions such as strikes, technical failures, or natural disasters may restrict or temporarily make ‘Amtsbetrieb’ impossible. In such cases, special rules apply concerning duty obligations, emergency management, and data protection.

Special Forms of Amtsbetrieb

In addition to the regular operation, there are special forms, such as on-call service, weekend or night duty. These are governed by specific legal provisions and serve to ensure essential state functions.

Data Protection and Confidentiality in Amtsbetrieb

The handling of personal data is especially protected within ‘Amtsbetrieb’ by data protection law. Data access, record keeping, and the provision of information are subject to the strict provisions of the Federal Data Protection Act (BDSG), the General Data Protection Regulation (GDPR), and specific sectoral laws. Confidentiality obligations of employees are also clearly defined by law.

Importance of Amtsbetrieb in the Modern Rule of Law

‘Amtsbetrieb’ forms the foundation of state action according to law and justice. A functioning administration guarantees the rule of law, equal treatment, and transparency. Appropriate regulations of ‘Amtsbetrieb’ protect the rights of those subject to the law and ensure the reliable fulfillment of public tasks.


Conclusion: ‘Amtsbetrieb’ forms the legal framework for all activities within public administration and the administration of justice. Legal requirements protect not only the state’s functional capability, but also the rights and interests of citizens. Knowledge of the legal foundations, duties, and liability issues is therefore essential for legally compliant execution of all official activities.

Frequently Asked Questions

Who is legally obligated to ensure the proper operation of Amtsbetrieb?

The obligation to ensure the proper operation of ‘Amtsbetrieb’ generally lies with the respective authority or public body for which the operations are carried out. This obligation derives from the Administrative Procedure Act (VwVfG) and relevant special laws (e.g., Courts Constitution Act for courts), as well as from budgetary and service regulations (e.g., Federal Budget Code, State Budget Codes, or Civil Service Acts). The head of the authority (e.g., Head of Authority, Senior Official, President) bears ultimate responsibility for the organization and functionality of ‘Amtsbetrieb.’ This includes, in particular, ensuring the proper handling of procedures, compliance with legal deadlines, management of ongoing service operations, observance of data protection requirements, and guaranteeing the accessibility and functionality of the authority. In special crisis situations (e.g., pandemics, natural disasters), there are also special regulations to ensure the lawful continuation of ‘Amtsbetrieb,’ such as emergency plans, remote work arrangements, and digital file management.

What legal requirements apply to the accessibility and opening hours of an authority?

The accessibility and opening hours of authorities are generally governed by the respective special statutory provisions and the administrative regulations of supervisory authorities. According to § 34 Administrative Procedure Act (VwVfG), each authority must be reachable during office hours. The specific service times are determined by the authority’s management in accordance with collective bargaining and civil service law provisions as well as working time regulations. Additionally, public announcement of general opening hours is required; this usually takes place on the authority’s website or by public notice. Exceptions to the regular opening hours are possible in the event of unforeseen occurrences (e.g., pandemic-related closures), but must be announced publicly in good time and reduced to a minimum so as not to unduly hinder access to legal remedies and the right to a hearing under Art. 19 sec. 4 GG.

What legal requirements apply to record keeping in Amtsbetrieb?

Record keeping is a central element of ‘Amtsbetrieb’ and is subject to strict legal requirements. According to § 10 VwVfG, every authority is obliged to document proceedings in a traceable, complete, and orderly manner. Special provisions such as § 55 VwGO (Administrative Court Rules) for courts and respective rules of procedure (e.g., Rules of Procedure for the Federal Administrative Court – GO BVerwG) provide further detail. Adherence to the principle of official record keeping is mandatory, meaning that all significant facts, decisions, and communications leading to administrative action must be documented in the files. Record keeping must particularly comply with data protection regulations (GDPR, BDSG) and must be designed to be audit-proof. Corresponding digital solutions such as electronic files are subject to the same legal requirements and must be especially tamper-proof and traceable. Files are to be archived for the prescribed retention periods (usually 5–30 years).

What must be observed regarding personnel organization in the legal context?

Within the scope of ‘Amtsbetrieb,’ legal requirements concerning personnel organization are of decisive importance. This particularly concerns civil service law (BBG/BeamtStG), collective bargaining law (TVöD/TV-L), the General Equal Treatment Act (AGG), as well as occupational health and safety and data protection regulations. Duty rosters, substitution arrangements, and responsibilities must be set out in organizational instructions and ensure the continuity of ‘Amtsbetrieb.’ In the event of staff absences (e.g., sickness, holidays), substitution and fulfilling duties must be arranged in a timely manner to avoid delays in administrative action and the loss of deadlines. Personnel files, holiday lists, and sickness notifications must be managed and maintained in compliance with data protection and confidentiality obligations according to the GDPR and §§ 99 et seq. BBG.

What legal requirements apply to communication in Amtsbetrieb?

The legal design of official communication is subject to various requirements. Both internal and external communication must be structured in accordance with the principles of confidentiality, traceability, and legal certainty. Requirements for written form as per § 126 BGB or special legal provisions (e.g., § 37 VwVfG) must be observed. Communication by email and other electronic media is subject to special data protection requirements; in particular, encryption and access restrictions are mandatory under the GDPR and BDSG. Official documents must be stored according to the specifications for electronic file management and archived in an audit-proof manner. Telephone inquiries and informal communication must also be documented if they are relevant for administrative actions. The use of official IT systems and access rights must be regulated by IT usage guidelines and data protection concepts.

What legal framework applies to IT in Amtsbetrieb?

Information technology (IT) plays a central role in modern ‘Amtsbetrieb’ and is subject to numerous legal requirements. Alongside general rules on data security and data protection (in particular GDPR, BDSG, IT Security Act), the availability, integrity, and authenticity of data must be ensured. The use of software and hardware, access to records and data, and the operation of networks must be secured by clear regulations (information security guidelines, IT usage policies). Regular IT security training for employees is required, as is the implementation of emergency plans for IT outages. External service providers involved in data processing (external clouds, data centers) must be contractually bound by data protection agreements in accordance with Art. 28 GDPR. Electronic records management and substitute scanning are subject to technical guidelines, such as TR RESISCAN.

What special (crisis-related) legal requirements apply in a state of emergency for Amtsbetrieb?

In the case of extraordinary events — such as pandemics, natural disasters, or attacks on IT infrastructure — special statutory regulations apply. These may be enacted on the basis of the Infection Protection Act (IfSG), disaster protection legislation, or the IT Security Act. Authorities are required to develop and continuously update emergency plans in accordance with internal guidelines or specialized regulations (e.g., pandemic emergency plans, IT emergency manuals). Continued access for citizens to official services is to be legally ensured via digital application processes, appointment scheduling, and alternative postal and communication channels. A full closure of authorities is only permissible in exceptional cases and always taking into account fundamental rights (in particular, the significance of effective legal protection). Compliance with deadlines and processing times must — as far as possible — also be ensured in a state of emergency; where necessary, adjustments are to be regulated by law or ordinance.