# Platform Liability for Illegal User Content > Higher Regional Court Frankfurt am Main (16 U 65/22): social media platform operators must promptly check and delete reported illegal user content. Source: https://www.mtrlegal.com/en/platform-liability-for-illegal-user-content/ · Language: en · Updated: 2026-07-27 --- ## Judgment of the Higher Regional Court Frankfurt am Main: Platform Liability for Illegal User Content The Higher Regional Court Frankfurt am Main issued a significant ruling on January 26, 2024 (Case No. 16 U 65/22) regarding the responsibility of social media platforms for illegal third-party content. The case centered on a cease-and-desist and deletion request by a Member of the Bundestag against an Irish company operating a large social network, the defendant in the proceedings. The decision has far-reaching implications for the extent to which platform operators can be held liable for offensive and defamatory user posts. ### Platform Operator Responsibility: Facts and Procedural History #### Initial Situation The politician was confronted on the social network with statements she considered insulting and violating her general personality rights. The platform operator in question was requested to remove the respective content after being notified. Since no timely and complete deletion occurred, the claimant filed a cease-and-desist and deletion application with the Regional Court, which initially partially granted her claim. The platform operator filed an appeal against this decision. #### Legal Background The core issue was under which conditions a platform operator is obliged to cease and desist and delete, pursuant to §§ 1004, 823 BGB by analogy and considering telemedia legal provisions, when rights to personality of third parties are violated by content published by third parties, for example, in the form of insults. Of particular relevance was assessing to what extent the provider can be held liable as a secondary offender and how the duties to examine and respond after receiving a complaint are structured. ### Decision of the Higher Regional Court Frankfurt am Main #### Scope of the Examination Duties The Higher Regional Court affirmed that commercial platform operators, when notified of illegal content, must promptly and carefully verify whether a legal violation exists. This includes not only formal but also substantive assessments. The court clarified that mere acknowledgment of the reported post and its isolated examination is insufficient. Instead, the context must be considered, which may arise from comments, links, or available background information. #### Liability and Cease-and-Desist Claims In the specific case, the court found that the legal threshold for personality rights violation was exceeded. The content classified as insulting had to be removed without culpable delay after notification. According to the Higher Regional Court, the platform operator acted negligently by omitting or incompletely implementing the deletion. The court affirmed the platform’s liability for omitted or delayed deletions from the moment of receipt of a qualified notice. #### Deletion of "Substantially Identical" Content A key point of the decision was that the operator is not only required to delete the specifically reported content but must also independently prevent substantially identical violations on its platform. Thus, the platform has a proactive duty to remove similar attacks on personality rights of the same magnitude after interference is detected. The Higher Regional Court simultaneously emphasized that full automation of the examination process does not meet the requirements for careful handling. ### Impacts and Classification #### Significance for Platform Operators This ruling concretizes and expands the due diligence and verification duties of platform operators. For companies in the social media sector, responsibility increases to process reported legal violations quickly and thoroughly. The decision especially sets a precedent for cases where acts—such as insults or defamations—recur consistently across structurally comparable contributions. #### Personality Rights Protection For affected users whose rights are infringed by offensive publications on social networks, the judgment strengthens the possibility to effectively enforce their protection claims, demanding not only formal deletions but also sustainable prevention of subsequent postings. #### Further Procedural Steps and Note on the Legal Situation Finally, it should be noted that further legal remedies may be available against the Higher Regional Court Frankfurt's judgment. Compliance with data protection and media law provisions as well as the interaction with the Network Enforcement Act remain highly relevant in such contexts. The decision refers to a specific individual case and must always be assessed in the context of the particular circumstances and further supreme court jurisprudence. **Source**: Judgment Higher Regional Court Frankfurt am Main, Case No. 16 U 65/22; Status: February 2024 --- In view of the continually growing challenges in the field of freedom of expression law and platform liability, it is advisable to consider legal counsel for complex legal issues regarding violations on the internet and the liability of platforms. The attorneys at MTR Legal possess extensive experience in the relevant areas of law and support companies as well as individuals in asserting and defending their rights.